Our work with Tessitura

We’re a Tessitura strategic partner—a designation reflecting sustained investment in the platform and close collaboration with the Tessitura Network—and one of the most experienced web integrators in the ecosystem. We’ve been building Tessitura-integrated websites since 2010—performing arts, museums, and some of the busiest ticketing operations in the world.

We understand Tessitura’s data model, its REST API, and its ecosystem of tools. More importantly, we understand how all of that connects to audience experience: how people discover events, choose seats, build subscriptions, make donations, plan visits, and manage their accounts. We have a dedicated product owner for Tessitura integration on staff, and a development team with deep familiarity across the full API surface.

BlocksOffice

BlocksOffice is our ecommerce platform for Tessitura. It handles ticket sales, donations, subscriptions, memberships, and account management—built on the Tessitura REST API with a design and user experience we control completely. It also powers patron self-service: ticket exchanges, package modifications, donation management, and account updates, with single sign-on across your marketing site and purchase path. All governed by your Tessitura business rules. Current clients include the New York Philharmonic, Los Angeles Philharmonic, Royal Albert Hall, Roundabout Theatre Company, Minnesota Orchestra, and New York City Ballet.

BlocksOffice is not a reskinned TNEW. It’s a standalone middleware product that gives you complete control over your patron’s online experience while keeping Tessitura as your single source of truth.

The purchase path supports donation prompts and ticket upgrades at checkout, and digital wallet passes via Apple and Google Wallet. Payment processing integrates with Tessitura Merchant Services, reducing your organisation’s PCI compliance scope by keeping card data out of your infrastructure.

More about BlocksOffice →

SeatCurve

SeatCurve is our select-your-own-seat (SYOS) product. It replaces standard Tessitura seat maps with an interface that shows audiences a realistic sense of the venue—actual hall layouts, sightlines, obstructions, and accessible seating—rather than abstract grids. Accessibility is built in: the seat selection experience is designed to work for keyboard and screen reader users.

Seat maps are configured via SVG, so they can reflect architectural details like balcony overhangs and unusual configurations. SeatCurve can include view-from-seat photography and conditional upsells to better available seats. It works as part of a BlocksOffice ticketing path or integrated with TNEW.

TNEW and hybrid approaches

For organisations using Tessitura’s TNEW, we design and implement custom styling that creates a seamless experience between marketing site and purchase path. We also build hybrid approaches—custom interfaces for event discovery, calendars, or seat selection on the CMS side, connecting to TNEW for cart and checkout.

This lets you shape the parts of the journey where design and user experience matter most, while relying on TNEW for payment processing and order completion. We can advise on when TNEW is the right fit and when a custom API integration through BlocksOffice will better serve your goals.

Beyond the purchase path

Our Tessitura work extends well beyond ticketing. We build website features that draw on the full range of the API: event calendars and listings populated from Tessitura production data, membership and donor portals with self-service renewals and giving history, registration flows for education programmes and group sales, and email and marketing integrations powered by Tessitura constituent data.

Our Tessitura proxy service makes live data from your instance safely available to your marketing site—buy buttons reflecting real-time availability, calendars merging Tessitura events with CMS content, personalisation based on a logged-in patron’s history or membership status. The proxy handles caching and access control, reducing load on your Tessitura infrastructure while keeping its data accessible to front-end development.

Built for traffic

As a Tessitura web integrator we build complete websites, not just purchase paths. We’re Amazon Web Services experts, and we architect our sites for the traffic surges that live events organisations face during on-sales and season announcements. We regularly handle peak events for clients like the Royal Albert Hall and Hollywood Bowl, and we support major on-sales with load testing, monitoring, and dedicated technical support.

Every BlocksOffice installation includes CrowdHandler, our virtual waiting room product, which protects your site and Tessitura infrastructure during high-demand on-sales by giving visitors a fair, transparent queue instead of error pages and timeouts.